Service Charter
Dear Guests, We are pleased to extend our warmest welcome and wish you a pleasant stay.
Below is our 'service charter' to provide you with information that will help you
make the most of the services we offer.
Entry to Bio Agriturismo Falezze implies full acceptance and observance of these
regulations.
Staff
At the heart of our Agriturismo is you: you are the main source for evaluating
and constantly improving your stay at our facility. Therefore, please make any
requests or suggestions you deem useful.
We will be your point of reference for any issues that may arise during your stay,
as well as for any inquiries about the services offered by the Agritourism, and for
tourist information about the surroundings, local events, and curiosities about the
area.
Reservations
Reservations can be made by phone, through the booking-engine or by e-mail (agriturismo@falezze.it) : We are committed to responding within 24 hours. In any case, the Agriturismo will confirm the reservation and the conditions offered in writing. At the discretion of the Agriturismo, a deposit equal to 30% of the total amount may be requested to secure the reservation. The guest’s credit card details may also be required to confirm the reservation.
Check-in
From 2:00 PM to 6:00 PM. If you arrive outside these hours, please notify us in advance.
Bio Agriturismo Falezze is family-run, so there is no reception service available all day. If we are not present upon your arrival, please call us at 045 78 33
238 or 342 571 7579: we will be with you in two minutes.
Upon arrival, all guests are required to present a valid ID card (for EU citizens) or a valid passport for the necessary legal registration.
Check-out
Check-out is required by 11:00 AM. If you need to stay longer, please notify us in advance to allow for the best organization of our activities for all guests. Any special invoicing requests should be made the day before departure. Payments can be made in cash, by debit card, or credit card by the morning of departure.
Cancellation policy
Reservations that are canceled or modified will be subject to the cancellation
policies provided at the time of the quote and reservation confirmation.
Free cancellation or modification up to 15 days before the arrival date. For later
cancellations or no-shows, the full amount (100%) will be charged.
For early departures, 100% of the unused stay will be charged.
During high season periods (holidays, long weekends, September, October, and November), the payment of the first non-refundable night may be required.
Prohibitions and warnings
Smoking, using stoves or similar devices for food preparation, using heaters,
consuming meals in the rooms, and moving or misusing furniture, beds, and linen
are strictly prohibited inside the rooms and common areas. Any damage or
deterioration caused by guests to the Agriturismo's equipment is the
responsibility of the guests.
It is not permitted to welcome and host unregistered persons in the rooms.
Guests are responsible for safeguarding personal valuables, both in the rooms
and in the common areas of the Agriturismo. The Agriturismo is not responsible
for loss, theft, or damage to personal belongings.
Guests are provided with a PIN for the room and the main entrance door. For
security reasons, please do not share this information with anyone other than
those registered during check-in, and always close the entrance door and room
door.
Pets
Pet Rules: Some small or medium-sized pets may stay only in the Ripasso Room,
with prior notice and after receiving consent. The use of a leash, food bowls,
drinking bowls, bedding or tarpaulins, poop bags, possible muzzle, and
up-to-date vaccinations is mandatory.
Personal pet supplies are not provided by the Agriturismo and must be brought by the owners.
Pets are NOT allowed to :
- Enter the breakfast room
- Climb on beds or furniture
- Roam freely without a leash
- Leave droppings inside or outside the Agriturismo, creating unpleasant odors
- Roam inside the fenced area and the inner garden
- Chew or scratch furniture or fabrics
- Sleep without appropriate tarpaulins
- Make disturbing noises
- Annoy or scare other guests
- Annoy or scare other animals present
Failure to comply with these rules will result in an additional charge for each
animal. Bio Agriturismo Falezze is exempt from any actions and responsibilities
caused by animals.
Owners are responsible for the care and supervision of their pets. Any damage
caused by animals is the full responsibility of the owners.
IT IS NOT PERMITTED TO LEAVE ANIMALS ALONE INSIDE THE FACILITY.
Personal data processing
Personal data and any other information acquired by our company during the course of the assignment will be kept confidential and will be processed in compliance with privacy and individual rights through the systematic application of specific protective measures for both paper and electronic data processing, proportionate to the specificity of the data (simple personal data or sensitive or judicial data). Pursuant to and for the purposes of Legislative Decree 196/03, the Customer is informed that their personal data will be processed only for the purposes determined by the contractual relationship and related purposes (including accounting and administrative purposes).
Main services
Our rooms
The recently renovated Bio Agriturismo offers its guests rooms equipped with
every comfort, such as a private bathroom with shower and hairdryer,
independent heating, LCD TV, Wi-Fi internet, and air conditioning.
A cot can be added upon request.
Smoking is prohibited inside the rooms.
The facility has a room (Ripasso Room) accessible and equipped for wheelchair
users or those with reduced mobility.
We are available to find the best solution for your stay.
Breakfast
Breakfast is served in the breakfast room from 8:30 AM to 10:30 AM. Upon request, the time can be anticipated. Breakfast is included in the room rate.
Allergies and food intolerances
To improve the quality of your stay and protect the health of those with food allergies and intolerances, please inform us by email before your stay and upon check-in of any allergies or intolerances so that we can provide an appropriate service.
Partner restaurants
List being updated.
Room cleaning
Room cleaning will be done daily if the room is vacated by 10:30 AM. The change of bath linen is done daily and bed linen every 3 days (excluding departure and the day before). Bathrooms are equipped with shower gel, disposable soaps, and a hairdryer.
Internet
Internet connection is available. Wi-Fi is free.
Parking
The parking lot is not guarded, and we are not responsible for any theft or damage to vehicles. There are no particular risks, but we still recommend locking your cars and leaving no objects inside.
Electric vehicle charging
Included in the room rate, Agriturismo Falezze provides an electric vehicle charging station, powered by renewable energy from our solar panels. 5 meters long cable, Type 2 socket; maximum power 22KW 32A. Can be switched freely between 6A/8A/10A/13A/16A/20A/24A/32A, in strict accordance with European standard IEC 62196-2.
For everyone's respect:
You have chosen a holiday in direct contact with nature; help us respect and protect the environment by limiting water and electricity consumption.
Peace and quiet are among our best assets, please respect it.
The Bio Agriturismo Falezze Staff thanks you for your cooperation.