Organic by Nature

Service Charter in Agritourism

Service Charter

Dear Guests, We are pleased to extend our warmest welcome and wish you a pleasant stay. Below is our 'service charter' to provide you with information that will help you make the most of the services we offer.

Entry to Bio Agriturismo Falezze implies full acceptance and observance of these regulations.

Staff

At the heart of our Agriturismo is you: you are the main source for evaluating and constantly improving your stay at our facility. Therefore, please make any requests or suggestions you deem useful.

We will be your point of reference for any issues that may arise during your stay, as well as for any inquiries about the services offered by the Agritourism, and for tourist information about the surroundings, local events, and curiosities about the area.

Reservations

Reservations can be made by phone, through the booking-engine or by e-mail (agriturismo@falezze.it) : We are committed to responding within 24 hours. In any case, the Agriturismo will confirm the reservation and the conditions offered in writing. At the discretion of the Agriturismo, a deposit equal to 30% of the total amount may be requested to secure the reservation. The guest’s credit card details may also be required to confirm the reservation.

Check-in

From 2:00 PM to 6:00 PM. If you arrive outside these hours, please notify us in advance. Bio Agriturismo Falezze is family-run, so there is no reception service available all day. If we are not present upon your arrival, please call us at 045 78 33 238 or 342 571 7579: we will be with you in two minutes.
Upon arrival, all guests are required to present a valid ID card (for EU citizens) or a valid passport for the necessary legal registration.

Check-out

Check-out is required by 11:00 AM. If you need to stay longer, please notify us in advance to allow for the best organization of our activities for all guests. Any special invoicing requests should be made the day before departure. Payments can be made in cash, by debit card, or credit card by the morning of departure.

Cancellation policy

Reservations that are canceled or modified will be subject to the cancellation policies provided at the time of the quote and reservation confirmation.
Free cancellation or modification up to 15 days before the arrival date. For later cancellations or no-shows, the full amount (100%) will be charged.
For early departures, 100% of the unused stay will be charged.
During high season periods (holidays, long weekends, September, October, and November), the payment of the first non-refundable night may be required.

Prohibitions and warnings

Smoking, using stoves or similar devices for food preparation, using heaters, consuming meals in the rooms, and moving or misusing furniture, beds, and linen are strictly prohibited inside the rooms and common areas. Any damage or deterioration caused by guests to the Agriturismo's equipment is the responsibility of the guests.

It is not permitted to welcome and host unregistered persons in the rooms.

Guests are responsible for safeguarding personal valuables, both in the rooms and in the common areas of the Agriturismo. The Agriturismo is not responsible for loss, theft, or damage to personal belongings.

Guests are provided with a PIN for the room and the main entrance door. For security reasons, please do not share this information with anyone other than those registered during check-in, and always close the entrance door and room door.

Pets

Pet Rules: Some small or medium-sized pets may stay only in the Ripasso Room, with prior notice and after receiving consent. The use of a leash, food bowls, drinking bowls, bedding or tarpaulins, poop bags, possible muzzle, and up-to-date vaccinations is mandatory.
Personal pet supplies are not provided by the Agriturismo and must be brought by the owners.

Pets are NOT allowed to :

Failure to comply with these rules will result in an additional charge for each animal. Bio Agriturismo Falezze is exempt from any actions and responsibilities caused by animals.

Owners are responsible for the care and supervision of their pets. Any damage caused by animals is the full responsibility of the owners.
IT IS NOT PERMITTED TO LEAVE ANIMALS ALONE INSIDE THE FACILITY.

Personal data processing

Personal data and any other information acquired by our company during the course of the assignment will be kept confidential and will be processed in compliance with privacy and individual rights through the systematic application of specific protective measures for both paper and electronic data processing, proportionate to the specificity of the data (simple personal data or sensitive or judicial data). Pursuant to and for the purposes of Legislative Decree 196/03, the Customer is informed that their personal data will be processed only for the purposes determined by the contractual relationship and related purposes (including accounting and administrative purposes).

Main services

Our rooms

The recently renovated Bio Agriturismo offers its guests rooms equipped with every comfort, such as a private bathroom with shower and hairdryer, independent heating, LCD TV, Wi-Fi internet, and air conditioning.
A cot can be added upon request.
Smoking is prohibited inside the rooms.

The facility has a room (Ripasso Room) accessible and equipped for wheelchair users or those with reduced mobility.
We are available to find the best solution for your stay.

Breakfast

Breakfast is served in the breakfast room from 8:30 AM to 10:30 AM. Upon request, the time can be anticipated. Breakfast is included in the room rate.

Allergies and food intolerances

To improve the quality of your stay and protect the health of those with food allergies and intolerances, please inform us by email before your stay and upon check-in of any allergies or intolerances so that we can provide an appropriate service.

Partner restaurants

List being updated.

Room cleaning

Room cleaning will be done daily if the room is vacated by 10:30 AM. The change of bath linen is done daily and bed linen every 3 days (excluding departure and the day before). Bathrooms are equipped with shower gel, disposable soaps, and a hairdryer.

Internet

Internet connection is available. Wi-Fi is free.

Parking

The parking lot is not guarded, and we are not responsible for any theft or damage to vehicles. There are no particular risks, but we still recommend locking your cars and leaving no objects inside.

Electric vehicle charging

Included in the room rate, Agriturismo Falezze provides an electric vehicle charging station, powered by renewable energy from our solar panels. 5 meters long cable, Type 2 socket; maximum power 22KW 32A. Can be switched freely between 6A/8A/10A/13A/16A/20A/24A/32A, in strict accordance with European standard IEC 62196-2.

For everyone's respect:

You have chosen a holiday in direct contact with nature; help us respect and protect the environment by limiting water and electricity consumption.
Peace and quiet are among our best assets, please respect it.

The Bio Agriturismo Falezze Staff thanks you for your cooperation.